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BSBOHS201A (CORE) PARTICIPATE IN OHS PROCESSES |
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This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Work safely.
- Implement workplace safety requirements.
- Participate in OHS consultative processes.
- Follow safety procedures.
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| 11 Electives we have selected: |
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BSBCUS301A (ELECTIVE) DELIVER AND MONITOR A SERVICE TO CUSTOMERS |
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This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. |
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- Identify customer needs.
- Deliver a service to customers.
- Monitor and report on service delivery.
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BSBDIV301A (ELECTIVE) WORK EFFECTIVELY WITH DIVERSITY |
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This unit describes the performance outcomes, skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. |
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- Recognise individual differences and respond appropriately.
- Work effectively with individual differences.
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BSBINM301A (ELECTIVE) ORGANISE WORKPLACE INFORMATION |
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This unit describes the performance outcomes, skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems. |
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- Collect and assess information.
- Organise information.
- Review information needs.
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BSBINN301A (ELECTIVE) PROMOTE INNOVATION IN A TEAM ENVIRONMENT |
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This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team. |
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- Create opportunities to maximise innovation within the team.
- Organise and agree effective ways of working.
- Support and guide colleagues.
- Reflect on how the team is working.
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BSBCMM301A (ELECTIVE) PROCESS CUSTOMER COMPLAINTS |
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This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers. |
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- Respond to complaints.
- Refer complaints.
- Exercise judgement to resolve customer service issues.
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BSBPRO301A (ELECTIVE) RECOMMEND PRODUCTS AND SERVICES |
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This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services. |
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- Develop and maintain knowledge of products and services.
- Recommend products and services.
- Advise on promotional activities.
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BSBWOR301A (ELECTIVE) ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT |
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This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. |
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- Organise and complete own work schedule.
- Monitor own work performance.
- Coordinate personal skill development and learning.
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BSBCUS401A (ELECTIVE) COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES |
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This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. |
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- Advise on customer service needs.
- Support implementation of customer service strategies.
- Evaluate and report on customer service.
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BSBCUS403A (ELECTIVE) IMPLEMENT CUSTOMER SERVICE STANDARDS |
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This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation. |
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- Contribute to quality customer service standards.
- Implement customer service systems.
- Implement team customer service standards.
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BSBWOR203A (ELECTIVE) WORK EFFECTIVELY WITH OTHERS |
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This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. |
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- Develop effective workplace relationships.
- Contribute to workgroup activities.
- Deal effectively with issues, problems and conflict.
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BSBWRT301A (ELECTIVE) WRITE SIMPLE DOCUMENTS |
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This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version. |
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- Plan document.
- Draft document.
- Review document.
- Write final document.
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