| 2 core units are: |
| BSBITU307A (CORE) - DEVELOP KEYBOARDING SPEED AND ACCURACY |
| This unit describes the performance outcomes, skills and knowledge required to develop keyboard skills with speed and accuracy using touch typing techniques. |
- Use safe work practices.
- Identify and develop keyboard skills.
- Check accuracy.
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| BSBOHS201 (CORE) - PARTICIPATE IN OHS PROCESSES |
| This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
- Work safely.
- Implement workplace safety requirements.
- Participate in OHS consultative processes.
- Follow safety procedures.
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| 11 elective units are: |
BSBADM307B (ELECTIVE) ORGANISE SCHEDULES |
This unit describes the performance outcomes, skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. |
- Establish schedule requirements.
- Manage schedules.
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BSBCUS301A (ELECTIVE) DELIVER AND MONITOR A SERVICE TO CUSTOMERS |
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. |
- Identify customer needs.
- Deliver a service to customers.
- Monitor and report on service delivery.
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BSBINM301A (ELECTIVE) ORGANISE WORKPLACE INFORMATION |
This unit describes the performance outcomes, skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems. |
- Collect and assess information.
- Organise information.
- Review information needs.
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BSBCMM301A (ELECTIVE) PROCESS CUSTOMER COMPLAINTS |
This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers. |
- Respond to complaints.
- Refer complaints.
- Exercise judgement to resolve customer service issues.
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BSBPRO301A (ELECTIVE) RECOMMEND PRODUCTS AND SERVICES |
This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services. |
- Develop and maintain knowledge of products and services.
- Recommend products and services.
- Advise on promotional activities.
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BSBITU302A (ELECTIVE) CREATE ELECTRONIC PRESENTATIONS |
This unit describes the performance outcomes, skills and knowledge required to design and produce electronic presentations for speakers, for self access and for online access. |
- Prepare to create presentation.
- Create presentation.
- Finalise presentation.
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BSBITU303A (ELECTIVE) DESIGN AND PRODUCE TEXT DOCUMENTS |
This unit describes the performance outcomes, skills and knowledge required to design and develop predominantly text based documents using advanced features of word processing software. |
- Prepare to produce word processed documents.
- Design word processed documents.
- Add tables and other data.
- Produce text documents.
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BSBITU304A (ELECTIVE) PRODUCE SPREADSHEET |
This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets through the use of spreadsheet software. |
- Select and prepare resources.
- Plan spreadsheet design.
- Create spreadsheet.
- Produce simple charts.
- Finalise spreadsheets.
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BSBITU306A (ELECTIVE) DESIGN AND PRODUCE BUSINESS DOCUMENTS |
This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. |
- Select and prepare resources.
- Design document.
- Produce document.
- Finalise document.
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BSBITU309A (ELECTIVE) PRODUCE DESKTOP PUBLISHED DOCUMENTS |
This unit describes the performance outcomes, skills and knowledge required to design and produce desktop published documents. |
- Prepare to produce desktop published documents.
- Set up desktop published document.
- Create desktop published document.
- Finalise desktop published document.
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BSBWRT301A (ELECTIVE) WRITE SIMPLE DOCUMENTS |
This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version. |
- Plan document.
- Draft document.
- Review document.
- Write final document.
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