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BSBMGT401A (CORE) SHOW LEADERSHIP IN THE WORKPLACE |
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This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Model high standards of management performance and behaviour.
- Enhance organisation's image.
- Make informed decisions.
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BSBMGT402A (CORE) IMPLEMENT OPERATIONAL PLAN |
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This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Implement operational plan.
- Implement resource acquisition.
- Monitor operational performance.
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BSBOHS407A (CORE) MONITOR A SAFE WORKPLACE |
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This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Provide information to the workgroup about OHS policies and procedures.
- Implement and monitor participative arrangements for the management of OHS.
- Implement and monitor the organisation's procedures for providing OHS training.
- Implement and monitor procedures for identifying hazards and assessing risks.
- Implement and monitor the organisation's procedures for controlling risks.
- Implement and monitor the organisation's procedures for maintaining OHS records for the team.
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BSBWOR402A (CORE) PROMOTE TEAM EFFECTIVENESS |
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This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Plan to achieve team outcomes.
- Develop team cohesion.
- Participate in and facilitate work team.
- Liaise with management.
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| 6 elective units are: |
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BSBCUS401A (ELECTIVE) COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES |
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This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Advise on customer service needs.
- Support implementation of customer service strategies.
- Evaluate and report on customer service.
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BSBCUS403A (ELECTIVE) IMPLEMENET CUSTOMER SERVICE STANDARDS |
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This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Contribute to quality customer service standards.
- Implement customer service systems.
- Implement team customer service standards.
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BSBINN301A (ELECTIVE) PROMOTE INNOVATION IN A TEAM ENVIRONMENT |
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This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Create opportunities to maximise innovation within the team.
- Organise and agree effective ways of working.
- Support and guide colleagues.
- Reflect on how the team is working.
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BSBMGT403A (ELECTIVE) IMPLEMENT CONTINUOUS IMPROVEMENT |
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This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Implement continuous improvement systems and processes.
- Monitor and review performance.
- Provide opportunities for further improvement.
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BSBWOR401A (ELECTIVE) ESTABLISH EFFECTIVE WORKPLACE RELATIONSHIPS |
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This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Collect, analyse and communicate information and ideas.
- Develop trust and confidence.
- Develop and maintain networks and relationships.
- Manage difficulties into positive outcomes.
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BSBWOR404A (ELECTIVE) DEVELOP WORK PRIORITIES |
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This unit describes the performance outcomes, skills and knowledge required to plan one's own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one's own career planning and professional development. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
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- Plan and complete own work schedule.
- Monitor own work performance.
- Coordinate professional development.
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