| 8 units are required for this qualification (5 core units and 3 elective units). |
| 5 Core units are: |
BSBCUS501A (CORE) MANAGE QUALITY CUSTOMER SERVICE |
This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
- Plan to meet internal and external customer requirements.
- Ensure delivery of quality products and/or services.
- Monitor, adjust and review customer service.
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| BSBMGT515A (CORE) MANAGE OPERATIONAL PLAN |
| This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation's operational plan. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
- Develop operational plan
- Plan and manage resource acquisition
- Monitor and review operational performance
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| BSBMGT516A (CORE) FACILITATE CONTINUOUS IMPROVEMENT |
| This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
- Lead continuous improvement systems and processes.
- Monitor and adjust performance strategies.
- Manage opportunities for further improvement.
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| BSBOHS509A (CORE) ENSURE A SAFE WORKPLACE |
| This unit describes the performance outcomes, skills and knowledge required to establish, maintain and evaluate the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area in accordance with OHS legal requirements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
- Establish and maintain an OHS system.
- Establish and maintain participative arrangements for the management of OHS.
- Establish and maintain procedures for identifying hazards, and assessing and controlling risks.
- Establish and maintain a quality OHS management system.
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| BSBWOR502A (CORE) ENSURE TEAM EFFECTIVENESS |
| This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
- Establish team performance plan.
- Develop and facilitate team cohesion.
- Facilitate teamwork.
- Liaise with stakeholders.
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| 3 elective units are: |
| BSBWOR501A (ELECTIVE) MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT |
| This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
- Establish personal work goals.
- Set and meet own work priorities.
- Develop and maintain professional competence.
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| BSBINN502A (ELECTIVE) BUILD AND SUSTAIN AN INNOVATIVE WORK ENVIRONMENT |
| This unit describes the performance outcomes, skills and knowledge
required to create an environment that enables and supports the application of innovative practice. |
- Lead innovation by example
- Establish work practices that support innovation
- Promote innovation
- Create a physical environment which supports innovation
- Provide learning opportunities
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| BSBMGT502B (ELECTIVE) MANAGE PEOPLE PERFORMANCE |
| This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
- Allocate work.
- Assess performance.
- Provide feedback.
- Manage follow up.
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