| CERTIFICATE IV IN RETAIL MANAGEMENT (SIR40207) |
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| Implementation Plan |
| This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department within a larger wholesale business. |
Job Description
Employees are first line managers working in a small retail outlet or a section or department within a larger retail store. Their duties may include inventory and stock control, employee relations, marketing and business management at the 'shop front' level. |
| Note: the minimum age of enrolment for this course is 18 years of age. |
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| 10 units are required for the qualification (3 core units and 7 elective units). |
| 3 core units are: |
| SIRXMER004A (CORE) - MANAGE MERCHANDISE AND STORE PRESENTATION |
This unit describes the performance outcomes, skills and knowledge required to manage merchandise and store presentation. |
- Manage store merchandising.
- Plan and manage store advertising and promotions.
- Manage store pricing policies.
- Manage housekeeping.
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| SIRXMGT003A (CORE) - LEAD AND MANAGE PEOPLE |
This unit describes the performance outcomes, skills and knowledge required to lead and manage teams. |
- Lead the team.
- Lead by example.
- Develop and communicate team objectives.
- Establish, develop and improve teams.
- Develop self.
- Delegate responsibility and authority.
- Consult with team.
- Support the team.
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| SIRXOHS003A (CORE) - PROVIDE A SAFE WORKING ENVIRONMENT |
| This unit describes the performance outcomes, skills and knowledge required to develop and implement policies and procedures relating to OHS issues. It is based on the National Occupational Health and Safety Commission (NOHSC) guidelines. |
- Develop policies to establish and maintain a safe working environment.
- Consult with staff.
- Establish and maintain a safe working environment.
- Assess risks.
- Control risks.
- Establish and maintain policies for hazardous events.
- Train staff.
- Establish and maintain record system.
- Evaluate policies and procedures.
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| 7 elective units are: |
| SIRXCLM002A (ELECTIVE) - MANAGE STORE FACILITIES |
This unit describes the performance outcomes, skills and knowledge required to manage store facilities in a retail environment. It involves the management of the store maintenance and housekeeping program, negotiating and monitoring maintenance contracts and identifying and locating facilities requirements. |
- Manage store maintenance program.
- Manage retail equipment maintenance.
- Negotiate maintenance contracts.
- Identify facilities and space requirements.
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| BSBCUS401A (ELECTIVE) - COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES |
This unit covers the skills and knowledge required to advise on, and carry out customer service strategies, and evaluate customer strategies on the basis of feedback and design strategies for improvement. |
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
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| SIRXQUA003A (ELECTIVE) - CREATE AN INNOVATIVE WORK ENVIRONMENT |
This unit requires the team leader to create a work environment that fosters innovation, and includes consideration of working conditions and practices, management practices, physical layout and training and education. |
- Implement work practices and procedures to support innovation.
- Implement management practices to support innovation.
- Promote innovation in the workplace.
- Create a physical environment that supports innovation.
- Provide information and learning opportunities to foster innovation.
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| BSBSBM401A (ELECTIVE) - ESTABLISH BUSINESS AND LEGAL REQUIREMENTS |
| The unit involves identifying and complying with business legal and administrative requirements. It is suitable for setting up or existing micro and small businesses or a department in a larger organisation. |
- Identify and Implement business legal requirements
- Comply with legislation, codes and regulatory requirements
- Negotiate and arrange contracts
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| SIRXHRM001A (ELECTIVE) - ADMINISTER HUMAN RESOURCES POLICY |
This unit describes the performance outcomes, skills and knowledge required to plan and manage human resources. |
- Implement staffing levels.
- Monitor staff performance.
- Identify and minimise potential industrial relations problems.
- Develop and implement training plans.
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| SIRXHRM002A (ELECTIVE) - RECRUIT AND SELECT PERSONNEL |
This unit describes the performance outcomes, skills and knowledge required to recruit and select personnel. |
- Define future personnel requirements.
- Determine job specifications.
- Recruit staff.
- Assess and select applicants.
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| SIRXSLS005A (ELECTIVE) - MANAGE SALES AND SERVICE DELIVERY |
This unit describes the performance outcomes, skills and knowledge required to monitor, maintain and improve sales and service delivery. It involves market research, developing new markets and marketing products and services within the culture of the overall store policy. |
- Monitor, maintain and improve sales and service delivery.
- Negotiate supply of goods.
- Establish customer requirements.
- Provide productive work environment.
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