Job Description

Employees work with wholesale distributors or retailers identifying automotive parts and products, providing customer information, conducting sales and stock control, merchandising, packaging and operation of computer systems. Also includes handling phone enquiries and complaints and ‘trouble shooting' of customer problems, ordering and purchasing stock, co-ordinating merchandise presentation and staff sales performance, production of financial reports and maintaining store security.

• Apply basic safety procedures.
• Apply emergency procedures.

• Establish contact with customer.
• Clarify specific needs of a customer.
• Provide information and service.
• Follow up customer needs.

This unit covers the competence to organise self, perform tasks, behave responsibly and work effectively as a member of a work group or team.

• Contribute to determination of work roles.
• Contribute to planning of activities.
• Organise and accept responsibility for own workload.
• Maintain enterprise dress and grooming standards.
• Work with others.
• Participate in identifying and meeting own development needs.
• Work effectively and responsibly.

This unit covers the competence to communicate in the workplace by oral, written and electronic means.

• Write routine texts.
• Read a routine document.
• Contribute to workplace communication.
• Apply basic computer skills.
• Operate workplace telephone systems.

This unit covers the competence to identify and apply environmental regulations and avoid potential hazards in a workplace or business.

• Identify environment regulations.
• Identify hazards to storm water.
• Identify hazards to our quality.
• Identify noise hazards.

AURS241769A (Compulsory) SELL PRODUCT(S)

• Present and demonstrate product to customer.
• Obtain customer agreement to purchase product.
• Perform product delivery and customer follow-up procedures.
• Use prospecting methods to locate potential market.

• Identify customer needs
• Deliver service to customers

• Collect and organise numerical information.
• Interpret and present numerical and related information.
• Apply numerical and related information

This unit covers the competence to establish customer needs, maintain a customer database and ensure appropriate treatment of customers.

• Ensure maintenance of customer database.
• Establish needs of customer.
• Ensure appropriate treatment of customer.

• Demonstrate product knowledge.
• Approach customer.
• Customer response.
• Apply product knowledge.
• Gather information.
• Close sale.
• Maximise sales opportunities.

• Select and use technology.
• Process and organise data.
• Maintain technology.

• Identify customers' needs.
• Deliver a service to customers.
• Monitor and report on service delivery.

• Contribute to team outcomes.
• Support team cohesion.
• Participate in work team.
• Communicate with management.

• Acquire knowledge of products in a specified area
• Convert product knowledge into benefits
• Evaluate competitors' products

• Provide information to the work group about Occupational Health and safety policies and procedures.
• Implement and monitor participative arrangements for the management of Occupational Health and safety.
• Implement and monitor the organisations procedures for providing Occupational Health and Safety training.
• Implement and monitor procedures for identifying hazards and assessing risks.
• Implement and monitor the organisations procedures for controlling risks.
• Implement and monitor the organizations procedures for maintaining Occupational Health and Safety records for the team.

This unit encompasses the competencies required to ensure that staff arrange, present and label or price merchandise according to store requirements. It also involves informing staff of store requirements, promotions and special events and providing feedback to management in regard to improvement of store marketing and promotional activities.

• Coordinate merchandise presentation and display.
• Implement merchandise pricing.

• Respond to buying signals.
• Negotiate the sale.
• Finalise the agreement.

• Strengthen client relationships.
• Process the order.
• Deliver support to agreed expectations.
• Handle client feedback.

This unit encompasses the competencies required to minimise theft in a retail environment. It involves applying routine store security, taking appropriate action to minimise theft and maintaining security of cash, registers/terminals and keys.

• Apply routine store security.
• Minimise theft.

This unit encompasses the skills, knowledge and attitudes required to handle stock in a retail environment. It involves receiving and processing incoming goods, rotating stock, participating in stocktakes, reordering stock and dispatching goods.

• Receive and process incoming goods.
• Rotate stock.
• Participate in stocktake.
• Reorder stock.
• Dispatch goods.

This unit encompasses the competencies required to implement sales policies and procedures in regard to sales transactions. It also involves monitoring and providing feedback on the achievement of sales targets.

• Implement sales policies and procedures.
• Monitor the achievement of sales targets.

• Employ prospecting methods.
• Qualify prospects.
• Manage prospect information.

• Assist incorporation of Occupational Health and Safety policy and procedures into the work team.
• Support participative arrangements for the management of Occupational Health and Safety.
• Support the organisation's procedures for providing Occupational Health and Safety training.
• Participate in identifying hazards and assessing and controlling risks for the work area.

• Organise and complete own work schedule.
• Monitor own work performance.
• Develop and maintain own competence level.

• Contribute to continuous improvement systems and processes.
• Monitor and report on specified outcomes.
• Support opportunities for further improvement.

• Clarify ideas to improve work practices.
• Advise on innovative work practices.
• Support implementation of new work practices.

• Inform team members.
• Involve team members.
• Monitor and maintain a safe working environment.
• Implement emergency procedures.
• Identify need for occupational health and safety training.
• Maintain occupational health and safety records.