| |
Job Description
Employees may work with wholesale distributors or retailers identifying automotive parts and products, providing information to customers, conducting sales, performing stock control and merchandising, packaging goods and operating computer systems. |
| Note: the minimum age of enrolment for this course is 18 years of age. |
| |
| 18 units are required for the qualification (7 compulsory units and 11 elective units). |
| 7 compulsory units are: |
| AURC270103A (Compulsory) APPLY SAFE WORKING PRACTICES |
| This unit incorporates the Worksafe Australia Guidelines and encompasses competencies necessary to apply basic safety and emergency procedures to maintain a safe workplace for staff, customers and others. |
- Apply basic safety procedures.
- Apply emergency procedures.
|
| |
| AURC270421A (Compulsory) ESTABLISH RELATIONS WITH CUSTOMERS |
| This unit covers the competence to develop and maintain communication with customers. |
- Establish contact with customer.
- Clarify specific needs of a customer.
- Provide information and service.
- Follow up customer needs.
|
| |
| AURC270688A (Compulsory) WORK EFFECTIVELY WITH OTHERS |
| This unit covers the competence to organise self, perform tasks, behave responsibly and work effectively as a member of a work group or team. |
- Contribute to determination of work roles.
- Contribute to planning of activities.
- Organise and accept responsibility for own workload.
- Maintain enterprise dress and grooming standards.
- Work with others.
- Participate in identifying and meeting own development needs.
- Work effectively and responsibly.
|
| |
| AURC270789A (Compulsory) COMMUNICATE EFFECTIVELY IN THE WORKPLACE |
This unit covers the competence to communicate in the workplace by oral, written and electronic means. |
- Write routine texts.
- Read a routine document.
- Contribute to workplace communication.
- Apply basic computer skills.
- Operate workplace telephone systems.
|
| |
| AURC272003A (Compulsory) APPLY ENVIRONMENTAL REGULATIONS AND BEST PRACTICE IN THE WORKPLACE OR BUSINESS |
This unit covers the competence to identify and apply environmental regulations and avoid potential hazards in a workplace or business. |
- Identify environment regulations.
- Identify hazards to storm water.
- Identify hazards to our quality.
- Identify noise hazards.
|
| |
AURS241769A (Compulsory) SELL PRODUCT(S) |
| This unit covers the competence required to make best use of time available, use specific sales techniques, and follow procedures for product delivery and customer followup. |
- Present and demonstrate product to customer.
- Obtain customer agreement to purchase product.
- Perform product delivery and customer follow-up procedures.
- Use prospecting methods to locate potential market.
|
| |
| BSBCMN208A (Compulsory) DELIVER A SERVICE TO CUSTOMERS |
| This unit covers the skills and knowledge required to identify customer needs and provide a service to customers within a prescribed framework. |
- Identify customer needs
- Deliver service to customers
|
| |
| The 11 units in Sales Inventory Topics are: |
| AURC251677A USE NUMBERS IN THE WORKPLACE |
| This unit covers the competence to collect, calculate and/or estimate numerical information and to prepare various numerical reports to ensure efficiency in the organisation. |
- Collect and organise numerical information.
- Interpret and present numerical and related information.
- Apply numerical and related information
|
| |
| AURS241303A APPLY SALES PROCEDURES |
| This unit covers the competence required to use sales techniques and encompasses key selling skills from approaching customer to closing sale. It requires a basic level of product knowledge. |
- Demonstrate product knowledge.
- Approach customer.
- Customer response.
- Apply product knowledge.
- Gather information.
- Close sale.
- Maximise sales opportunities.
|
| |
| BSBCMN205A USE BUSINESS TECHNOLOGY |
| This unit covers the skills and knowledge required to select, use, and maintain business technology. This technology includes the effective use of computer software to organise information and data. |
- Select and use technology
- Process and organise data
- Maintain technology
|
| |
| BSBSLS301A DEVELOP PRODUCT KNOWLEDGE |
| This unit covers the development of product knowledge as preparation for the sales process. |
- Acquire knowledge of products in a specified area
- Convert product knowledge into benefits
- Evaluate competitors' products
|
| |
| WRRLP2B MINIMISE THEFT |
This unit encompasses the competencies required to minimise theft in a retail environment. It involves applying routine store security, taking appropriate action to minimise theft and maintaining security of cash, registers/terminals and keys. |
- Apply routine store security.
- Minimise theft.
|
| |
| WRRI1B PERFORM STOCK CONTROL PROCEDURES |
This unit encompasses the skills, knowledge and attitudes required to handle stock in a retail environment. It involves receiving and processing incoming goods, rotating stock, participating in stocktakes, reordering stock and dispatching goods. |
- Receive and process incoming goods.
- Rotate stock.
- Participate in stocktake.
- Reorder stock.
- Dispatch goods.
|
| |
| BSBCMN311A MAINTAIN WORKPLACE SAFETY |
| This unit is concerned with OHS responsibilities of employees with supervisory responsibilities to implement and monitor the organisation's Occupational Health and Safety policies, procedures and programs in a small team to meet legislative requirements. |
- Assist incorporation of Occupational Health and Safety policy and procedures into the work team.
- Support participative arrangements for the management of Occupational Health and Safety.
- Support the organisation's procedures for providing Occupational Health and Safety training.
- Participate in identifying hazards and assessing and controlling risks for the work area.
|
| |
| WRRCS2B APPLY POINT OF SALE HANDLING PROCEDURES |
This unit encompasses the skills, knowledge and attitudes required at the point of sale in any retail store. It includes operating the point of sale equipment, applying store policies and procedures to a range of transactions, dealing appropriately with the customer and packing or wrapping the item for transportation. |
- Operate point of sale equipment.
- Perform point of sale transactions.
- Complete sales.
- Wrap and pack goods.
|
| |
| BSBSLS303A PRESENT A SALES SOLUTION |
| This unit describes the performance outcomes, skills and knowledge required to present a sales solution which responds to the specific buying needs of the client. |
- Prepare for presentation.
- Present a sales solution.
- Manage buyer resistance.
|
| |
| BSBSLS304A SECURE PROSPECT COMMITMENT |
| This unit covers the sales processes associated with securing prospect commitment to proceed with a sale. |
- Respond to buying signals.
- Negotiate the sale.
- Finalise the agreement.
|
| |
| BSBSLS305A SUPPORT POST-SALE ACTIVITIES |
| This unit covers attendance to post-sale activities that build and strengthen the partnership between salesperson and client, and enhance the prospect of future sales. |
- Strengthen client relationships.
- Process the order.
- Deliver support to agreed expectations.
- Handle client feedback.
|
| |
