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| 10 are required units for this qualification (7 common units and 3 elective units). |
| BSBCMN402A (COMMON) - DEVELOP WORK PRIORITIES |
| This unit covers the skills and knowledge required to plan own work schedules, monitor and obtain feedback on work performance and development. |
| This unit is related to BSBCMN302A ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT. |
- Plan and complete own work schedules.
- Monitor own work performance.
- Coordinate professional development.
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| BSBCMN403A (COMMON) - ESTABLISH BUSINESS NETWORKS |
| This unit covers the skills and knowledge required to develop and maintain effective workplace relationships and networks. It covers the activities of communication and representation. |
| This unit is related to BSBFLM303A CONTRIBUTE TO EFFECTIVE WORKPLACE RELATIONSHIPS. |
- Develop and maintain business networks.
- Establish and maintain business relationships.
- Promote the organisation.
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| BSBCMN404A (COMMON) - DEVELOP TEAMS AND INDIVIDUALS |
| This unit covers the skills and knowledge required to determine individual and team development needs and facilitate the development of the workgroup. |
| This unit is related to BSBCMN304A CONTRIBUTE TO PERSONAL SKILL DEVELOPMENT AND LEARNING. |
- Determine development needs.
- Develop individuals and teams.
- Monitor and evaluate workplace learning
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| BSBCMN409A (COMMON) - PROMOTE PRODUCTS AND SERVICES |
| This unit covers the skills and knowledge required to coordinate and review the promotion of an organisation's products and services. |
| This unit is related to BSBCMN309A RECOMMEND PRODUCTS AND SERVICES. |
- Plan promotional activities.
- Coordinate promotional activities.
- Review and report on promotional activities.
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| 3 units from Business Services Package at Certificate IV: |
| BSBCMN411A - MONITOR A SAFE WORKPLACE |
| This unit is concerned with OH&S responsibilities of employees with supervisory responsibilities to implement and monitor the organisation' Occupational Health and Safety policies, procedures and programs in the relevant work area to meet legislative requirements. |
| This unit is related to BSBCMN311A MAINTAIN WORKPLACE SAFETY. |
- Provide information to the work group about Occupational Health and safety policies and procedures.
- Implement and monitor participative arrangements for the management of Occupational Health and safety.
- Implement and monitor the organisations procedures for providing Occupational Health and Safety training.
- Implement and monitor procedures for identifying hazards and assessing risks.
- Implement and monitor the organisations procedures for controlling risks.
- Implement and monitor the organizations procedures for maintaining Occupational Health and Safety records for the team.
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| BSBCMN412A - PROMOTE INNOVATION AND CHANGE |
| This unit covers the skills and knowledge required to promote the use and implementation of innovative work practices to effect change. |
| This unit is related to BSBCMN312A SUPPORT INNOVATION AND CHANGE. |
- Identify and develop opportunities for improved work practices.
- Lead team to foster innovative work practices.
- Facilitate commitment to workplace change.
- Monitor and evaluate change
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| BSBFLM412A - PROMOTE TEAM EFFECTIVENESS |
| This unit specifies the outcomes required of frontline managers to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation. |
- Plan to achieve team outcomes.
- Develop team cohesion.
- Participate in and facilitate work team
- Liaise with management
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| Pick 3 units from list below for variety of areas: |
| BSBFLM403B - IMPLEMENT EFFECTIVE WORKPLACE RELATIONSHIPS |
| This unit specifies the outcomes required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation. |
- Collect, analyse and communicate information and ideas.
- Develop trust and confidence.
- Develop and maintain networks and relationships.
- Manage difficulties into positive outcomes.
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| BSBFLM405B - IMPLEMENT OPERATIONAL PLAN |
| This unit specifies the outcomes required to implement the operational plan by monitoring and adjusting operational performance, producing short-term plans for the department/section, planning and acquiring resources and providing reports on performance as required. |
- Implement operational plan.
- Implement resource acquisition.
- Monitor operational performance.
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| BSBFLM409B - IMPLEMENT CONTINUOUS IMPROVEMENT |
| This unit specifies the outcomes required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. |
- Implement continuous improvement to processes and systems.
- Monitor and review performance.
- Implement opportunities for further improvement.
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| BSBCMN410A - COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES |
| This unit covers the skills and knowledge required to advise on, and carry out customer service strategies, and evaluate customer strategies on the basis of feedback and design strategies for improvement. |
| This unit is related to BSBCMN310A DELIVER AND MONITOR A SERCIVE TO CUSTOMERS. |
- Advise on customer service needs.
- Support implementation of customer service strategies.
- Evaluate and report on customer service.
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