Training Courses Training Team Testimonials Contact Details 100% Unconditional Gurantee Product Store   DVD Training Library   E-Books               CERTIFICATE III IN BUSINESS (BSB30101) (SUPERCEDED) 12 units are required for the qualification (8 common units and 4 extra units):     A minimum of 8 units from the Common Business units at Certificate III, listed below, including BSBCMN311A Maintain Workplace safety. And 4 units from the Business Services Trainer Package or any other endorsed Training Package, of which a minimum of 2 units must be from a Certificate III qualification. Units from other Training Packages must not duplicate units selected from the Business Services Training Packages. All units selected must contribute to and combine to form a work outcome. In order to meet the requirements of maximising the employability of every candidate the following pairs of units should not both be included in a single qualifications. RTOs should exercise a choice regarding which of the pair is most suitable for their purposes. Please note that these contain some components of work outcomes that are similar and some significant differences. They are, therefor, not equivalent to each other. However, competence in one unit is evidence that part of competence in the other has been achieved. In any case where the packaging of this qualification meets the rules of a specialists qualification at this level, then the specialist qualifications and not the generic qualifications must be awarded. The 8 common business units at Certificate III are: BSBCMN301A (COMMON) - EXERCISE INITIATIVE IN A BUSINESS ENVIRONMENT   This unit covers the skills and knowledge required to exercise initiative and influence others in a business environment. It includes making decisions in accordance with organisational requirements.   Model high standards of business practices. Influence individuals and groups positively. Make informed decisions.     BSBCMN302A (COMMON) - ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT   This unit covers the skills and knowledge required to organise own work schedules, monitor and obtain feedback on work performance, and maintain required levels of competence.   Organise and complete own work schedule. Monitor own work performance. Develop and maintain own competence level.     BSBFLM303B (COMMON) - CONTRIBUTE TO EFFECTIVE WORKPLACE RELATIONSHIPS   This unit specifies the outcomes required to gather information and maintain effective working relationships and networks, with particular regard to communication and representation.   Seek, receive and communicate information and ideas. Encourage trust and confidence. Identify and use networks and relationships. Contribute to positive outcomes.     BSBCMN305A (COMMON) - ORGANISE WORKPLACE INFORMATION   This unit covers the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and information management systems.   Collect and assess information. Organise information. Review information needs.     BSBCMN310A (COMMON) - DELIVER AND MONITOR A SERVICE TO CUSTOMERS   This unit covers the skills and knowledge required to identify6 customers' needs and monitor a service provided to customers.   Identify customers' needs. Deliver a service to customers. Monitor and report on service delivery.     BSBCMN311A (COMMON) - MAINTAIN WORKPLACE SAFETY   This unit is concerned with OH&S responsibilities of employees with supervisory responsibilities to implement and monitor the organistion's Occupational Health and Safety policies, procedures and programs in a small team to meet legislative requirements.   Assist incorporation of Occupational Health and Safety policy and procedures into the work team. Support participative arrangements for the management of Occupational Health and Safety. Support the organisation's procedures for providing Occupational Health and Safety training. Participate in identifying hazards and assessing and controlling risks for the work area.     BSBCMN312A (COMMON) - SUPPORT INNOVATION AND CHANGE   This unit covers the skills and knowledge required to contribute ideas for improved work practices and to support the implementation of innovative work practices to effect change.   This unit draws on the work of the Innovative Work Skills project of the Australian National Training Authority.   Clarify ideas to improve work practices. Advise on innovative work practices. Support implementation of new work practices.     BSBCMN316A (COMMON) - PROCESS CUSTOMER COMPLAINTS   This unit specifies the outcomes required to handle formal and informal negative feedback and complaints from customers.   Respond to complaints. Refer complaints. Exercise judgment to resolve customer service issues.     4 Electives we have selected: BSBCMN317A (ELECTIVE) - MEET CUSTOMER NEEDS AND EXPECTATION   This unit specifies the outcomes required to deal with complex, long-term customer relationships at an operational level. It covers identifying, clarifying and meeting customer needs and expectations on a one-to-one basis, usually over an extended period of time. It will usually entail multiple encounters with the same customer, but could also apply to a single complex encounter.   Identify customer needs and expectations. Provide the identified customer needs and expectations. Develop knowledge for a specific range of products and services.     BSBCMN315A (ELECTIVE) - WORK EFFECTIVELY WITH DIVERSITY   This unit specifies the outcomes required to recognise individual differences and respond sensitively, and work effectively with individual differences. Recognise individual differences and respond appropriately. Work effectively with individuals differences.   BSBCMN403A (ELECTIVE) - ESTABLISH BUSINESS NETWORKS   This unit covers the skills and knowledge required to develop and maintain effective workplace relationships and networks. It covers the activities of communication and representation.   Develop and maintain business networks. Establish and maintain business networks. Promote the organisation.     BSBCMN409A (ELECTIVE) - PROMOTE PRODUCTS AND SERVICES   This unit covers the skills and knowledge required to coordinate and review the promotion of an organisation's products and services.   This unit is related to BSBCMN309A RECOMMEND PRODUCTS AND SERVICES.   Plan promotional activities. Coordinate promotional activities. Review and report on promotional activities.     Other common business units at Certificate III are: BSBCMN304A - CONTRIBUTE TO PERSONAL SKILL DEVELOPMENT AND LEARNING   This unit covers the skills and knowledge required to support own learning and skill development needs in the context of an organisation's goals and objectives.   Identify own learning needs for skill development. Undertake personal skill development. Monitor learning effectiveness.     BSBCMN306A - PRODUCE BUSINESS DOCUMENTS   This unit covers the skills and knowledge required to produce various business documents. It includes the skills and knowledge required to select and use a range of functions on a computer application.   Select and prepare resources. Design document. Produce document.     BSBCMN307A - MAINTAIN BUSINESS RESOURCES   This unit covers the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.   Advise on resource requirements. Monitor equipment / resource usage and maintenance. Acquire resources.     BSBCMN308A - MAINTAIN FINANCIAL RECORDS   This unit covers the maintenance of financial records for a business. It includes activities such as the maintenance of daily financial records, including reconciling debtors' and creditors' systems and preparing a maintaining a general ledger and preparing a trial balance. It also includes activities associated with the monitoring of cash control for accounting purposes.   Maintain daily financial records. Maintain general ledger. Monitor cash control.     BSBCMN309A - RECOMMEND PRODUCTS AND SERVICES   This unit covers the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.   Develop and maintain knowledge of products and services. Recommend products and services. Advise on promotional activities.     BSBCMN313A - MAINTAIN ENVIRONMENTAL PROCEDURES   This unit covers the maintenance and monitoring of the organisation's environmental policies and procedures as an integral part of the organisation's business operations. Those who work under instruction but have some autonomy in the workplace should undertake this unit.   Maintain workplace procedures. Support continuous improvement. Maintain recording procedures.     BSBCMN314A - UTILISE A KNOWLEDGE MANAGEMENT SYSTEM   This unit specifies the outcomes required to access and use a knowledge management system, input into a knowledge management system, and contribute to monitoring, reviewing and improving a knowledge management system and work practices   Access and use knowledge management system. Input to knowledge management system. Contribute to monitoring and enhancing knowledge management system. Review and improve work practices.     BSBCMN318A - WRITE SIMPLE DOCUMENTS   This unit specifies the outcomes required to plan, draft and review a basic document before writing the final version.   Plan document. Draft document. Review document. Write final document.     BSBCMN319A - APPLY ADVANCED FIRST AID   This unit specifies the outcomes required to provide advanced first aid in emergency situations, manage the incident and response, and communicate with others involved in the treatment or response. Assess the situation. Manage the casualty(s). Coordinate first aid activities until arrival of medical assistance. Communicate essential incident details. Manage casualty in a remote and / or isolated area. Evaluate the incident.     BSBCMN320A - MAINTAIN FIRST AID EQUIPMENT AND RESOURCES   This unit specifies the outcomes required to maintain first aid consumable and non-consumable stocks and supplies and to manage the required record keeping for these stocks and supplies.   Maintain resources. Record and manage records.