| CERTIFICATE
III IN BUSINESS (FRONTLINE MANAGEMENT) (BSB30504) |
| Requiring 6 units for the qualification, consisting of 4 specialist units and 2 extra units from the list below: |
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| Competency is required in all 4 of the following specialist units: |
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BSBFLM303B - CONTRIBUTE TO EFFECTIVE WORKPLACE RELATIONSHIPS |
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This unit specifies the outcomes required to gather information and maintain effective working relationships and networks, with particular regard to communication and representation. |
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- Seek, receive and communicate information and ideas.
- Encourage trust and confidence.
- Identify and use networks and relationships.
- Contribute to positive outcomes.
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BSBFLM312A - CONTRIBUTE TO TEAM EFFECTIVENESS |
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This specifies the outcomes required to by frontline managers to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation. |
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- Contribute to team outcomes.
- Support team cohesion.
- Participate in work team.
- Communicate with management.
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BSBCMN302A - ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT |
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This unit covers the skills and knowledge required to organise own work schedules, monitor and obtain feedback on work performance, and maintain required levels of competence. |
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- Organise and complete own work schedule.
- Monitor own work performance.
- Develop and maintain own competence level.
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BSBCMN311A - MAINTAIN WORKPLACE SAFETY |
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This unit is concerned with OH&S responsibilities of employees with supervisory responsibilities to implement and monitor the organistion's Occupational Health and Safety policies, procedures and programs in a small team to meet legislative requirements. |
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- Assist incorporation of Occupational Health and Safety policy and procedures into the work team.
- Support participative arrangements for the management of Occupational Health and Safety.
- Support the organisation's procedures for providing Occupational Health and Safety training.
- Participate in identifying hazards and assessing and controlling risks for the work area.
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| Select 2 units from the following list: |
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BSBFLM309B - SUPPORT CONTINUOUS IMPROVEMENT SYSTEMS AND PROCESSES |
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This unit specifies the outcomes required to support the organisation's continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, on monitoring and reporting on specified outcomes and on supporting opportunities for further improvements. |
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- Contribute to continuous improvement systems and processes.
- Monitor and report on specified outcomes.
- Support opportunities for further improvement.
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BSBCMN312A - SUPPORT INNOVATION AND CHANGE |
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This unit covers the skills and knowledge required to contribute ideas for improved work practices and to support the implementation of innovative work practices to effect change. |
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This unit draws on the work of the Innovative Work Skills project of the Australian National Training Authority. |
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- Clarify ideas to improve work practices.
- Advise on innovative work practices.
- Support implementation of new work practices.
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BSBCMN310A - DELIVER AND MONITOR A SERVICE TO CUSTOMERS |
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This unit covers the skills and knowledge required to identify6 customers' needs and monitor a service provided to customers. |
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- Identify customers' needs.
- Deliver a service to customers.
- Monitor and report on service delivery.
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BSBCMN419A - MANAGE PROJECTS |
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This unit covers the management of a straightforward project or a section of a larger project. It focuses on the application of project management skills and the requirement to meet timelines, quality standards, budgetary limits and other requirements set for the project. |
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• Define project.
• Develop project plan.
• Administer and monitor project.
• Finalise project.
• Review project. |
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