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CERTIFICATE IV IN FRONTLINE MANAGEMENT (BSB41004) (SUPERCEDED)
8 units are required for the qualification, consisting of 5 specialist units and 3 extra units from the list below:

Competency is required in all 5 of the following specialist units:
	BSBFLM403B - IMPLEMENT EFFECTIVE WORKPLACE RELATIONSHIPS
	This unit specifies the outcomes required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
	• Collect analyse and communicate information and ideas. • Develop trust and confidence. • Develop and maintain networks and relationships. • Manage difficulties into positive outcomes.

	BSBFLM405B - IMPLEMENT OPERATIONAL PLAN
	This unit specifies the outcomes required to implement the operational plan by monitoring and adjusting operational performance, producing short-term plans for the department/section, planning and acquiring resources and providing reports on performance as required.
	• Implement operational plan. • Implement resource acquisition. • Monitor operational performance

	BSBFLM412A - PROMOTE TEAM EFFECTIVENESS
	This unit specifies the outcomes required of frontline managers to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
	• Plan to achieve team outcomes. • Develop team cohesion. • Participate in and facilitate work team. • Liase with management

	BSBCMN402A - DEVELOP WORK PRIORITIES
	This unit covers the skills and knowledge required to plan own work schedules, monitor and obtain feedback on work performance and development.
	This unit is related to BSBCMN302A ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT.
	• Plan and complete own work. • Monitor own work performance. • Coordinate professional development.

	BSBCMN411A - MONITOR A SAFE WORKPLACE
	This unit is concerned with OH&S responsibilities of employees with supervisory responsibilities to implement and monitor the organisation' Occupational Health and Safety policies, procedures and programs in the relevant work area to meet legislative requirements.
	This unit is related to BSBCMN311A MAINTAIN WORKPLACE SAFETY.
	•Provide information to the work group about Occupational Health & Safety policies& procedures. • Implement and monitor participative arrangements for the management of OH&S. • Implement and monitor the organizations procedures for providing Occupational Health and Safety training. • Implement and monitor procedures for identifying hazards and assessing risks. • Implement and monitor the organizations procedures for controlling risks. • Implement and monitor the organizations procedures for maintaining OH&S records for the team.


Select 3 units from the following list, of which at least 1 unit must be a frontline management unit ( i.e. must include BSBFLM in the unit code).
	BSBFLM406B - IMPLEMENT WORKPLACE INFORMATION SYSTEM
	This unit specifies the outcomes required to implement the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information which plays a significant part in the organisation's effectiveness.
	• Identify and source information needs. • Collect, analyse and report information. • Implement information systems. • Prepare business plan/budgets. • Prepare resource proposals.

	BSBFLM409B - IMPLEMENT CONTINUOUS IMPROVEMENT
	This unit specifies the outcomes required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
	• Implement continuous improvement to systems & processes • Monitor and review performance. • Implement opportunities for further improvement.

	BSBCMN404A - DEVELOP TEAMS AND INDIVIDUALS
	This unit covers the skills and knowledge required to determine individual and team development needs and facilitate the development of the workgroup.
	This unit is related to BSBCMN304A CONTRIBUTE TO PERSONAL SKILL DEVELOPMENT AND LEARNING.
	• Determine development needs. • Observe emergency procedures. • Monitor and evaluate workplace learning.

	BSBCMN410A - CO-ORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES
	This unit covers the skills and knowledge required to advise on, and carry out customer service strategies, and evaluate customer strategies on the basis of feedback and design strategies for improvement.
	This unit is related to BSBCMN310A DELIVER AND MONITOR A SERCIVE TO CUSTOMERS.
	• Advise on customer service needs. • Support implementation of customer service strategies. • Evaluate and report on customer service.

	BSBCMN412A - PROMOTE INNOVATION AND CHANGE
	This unit covers the skills and knowledge required to promote the use and implementation of innovative work practices to effect change.
	This unit is related to BSBCMN312A SUPPORT INNOVATION AND CHANGE.
	• Identify and develop opportunities for improved work practices. • Lead team to foster innovative work practices. • Facilitate commitment to workplace change. • Monitor and evaluate change.

	BSBCMN416A - IDENTIFY RISKS AND APPLY RISK MANAGEMENT PROCESSES
	This unit specifies the outcomes required to identify risks and apply established risk management processes to a subset of the organisation's operations that are within the person's own work responsibilities and area of operation.
	• Identify risks. • Analyse and evaluate risks. • Treat risks. • Monitor and review effectiveness of treatment of risks.

	BSBCMN419A - MANAGE PROJECTS
	This unit covers the management of a straightforward project or a section of a larger project. It focuses on the application of project management skills and the requirement to meet timelines, quality standards, budgetary limits and other requirements set for the project.
	• Define project. • Develop project plan. • Administer and monitor project. • Finalise project. • Review project.