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 Administrative Support |
| Workshop Objectives: |
Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today. |
By the end of this workshop, you will be able to:
* Get Yourself Organised
* Manage your time more effectively
* Prioritise your time and get things done.
* Complete Special Tasks
* Improve your Communication Skills
* Improve your Non-Verbal Communication Skills
* Empower Yourself
* Deal with your managers more effectively
* Take Care of Yourself |
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| PEACE Techniques for building consensus |
* Problem defined.
* Everyone vents thoughts respectfully.
* Alternative solutions explored.
* Choice is made.
* Everyone agrees to support the solution. |
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| Dealing with Email |
The READ technique allows you to process emails in the following manner:
* Read
* Evaluate
* Act
* Delete |
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| Listening & Hearing |
When someone approaches you to talk, do the following:
* Disengage from whatever you are doing and face the person.
* Do not answer the phone when it rings, unless this one you were waiting for and ask the person if you could answer the phone.
* Use a note pad to jot important things down.
* Summarise the conversation.
* Keep eye contact.
* Ask questions.
* Avoid thinking ahead or focusing on what you are going to say next. |
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| Make the most of voice mail |
Here are some steps you can take to ensure you are making the most out of your voice mail:
* Plan times during the day to make your calls instead of being random.
* Before you make your calls summarise the nature of each call and write it down.
* Have a prepared greeting with your name, time of day and contact information.
* Make your message short.
* Before giving instructions or information the recipient has to write down, tell them to get a pen ready and pause for a few seconds so they can prepare.
* Always be professional and use common courtesies. |
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| Being Assertive |
Here are some five tips we cal lthe Five B's to becoming or demonstrating more assertiveness in your work life:
* Be involved in the converation.
* Be brief. Being to the point demonstrates confidence in what you are saying.
* Be positive with your body language.
* Be direct.
* Be calm in conflict. |
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| Gathering Information |
* Plan before you talk.
* Develop a goal for why you are talking.
* Use good posture and body language when talking, keep your hands to the side or strategically placed in front of you. Do not wave them around constantly.
* Be concise in the delivery.
* Avoide speech fillers (e.g., Ahh, umms)
* Use stories or anecdotes to get your point across, the audience will always remember how you made them feel more than what you said. |
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| It's not you say, it's how you say it |
Our tone is often times difficult to detect. That is because it is usually a result of our environment. Many times we are in the middle of getting something done or concentrating on a task and we are not in the interaction mode. Perhaps we are having a stressful day and we are stewing in it to the point that we are frustrated.
Next time, try the SMELL technique:
* Smile first
* Make eye contact
* Initiate the conversation
* Lighten up
* Energise the conversation. |
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Please call Australian Salesmasters on 02 9700 9333 to book your attendance. Looking forward to meeting with you. |
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