Anger is a powerful emotion. If not managed appropriately it may have destructive results for you, your colleges and your loved ones costing people their jobs, personal relationships, and even their lives when it gets out of hand.

Uncontrolled anger can lead to arguments, physical fights, physical abuse, assault and self-harm.

In contrast well managed anger can be a useful emotion that motivates you to make positive changes.

This workshop will help teach participants how to identify their anger triggers and what to do when their angry.

Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today.

By the end of this workshop, you will be able to:

* Understand anger dynamics.

* Understand the myths of anger.

* Know the right and wrong ways of dealing with anger.

* Know techniques in controlling anger.

* See differences between objective and subjective language.

* Know tips in identifying the problem.

* Express a feeling or position using I-messages.

* How to making a disagreement constructive.

* Understand hot buttons and personal anger dynamics.

* Understand the alter, avoid and accept response to anger

Right Ways

1. Acknowledge that you are angry.
2. Always take a moment before you react; calm yourself before you say anything.
3. Listen to what your body's saying.
4. Speak up, when something is important to you.
5. Be responsible for the pain you may cause.
6. Explain how you’re feeling in a manner that shows ownership and responsibility.

Wrong Ways

1. Ignore the anger.
2. Hold the anger inside.
3. Become aggressive.
4. Become passive-aggressive.

* Active Listening

* Increase personal space

* Acknowledgement

* Agreeing

* Inviting Criticism

* Help the person recover a sense of control

* Reiterate your support

* STEP ONE:  Get as much information as you can why the other party is upset.

* STEP TWO: Surface the other person’s position. Reframe this position into a problem statement.

* STEP THREE: Review your own position. State your position in a problem statement as well.

* STEP FOUR: Having heard both positions, define the problem in a mutually acceptable way.

Alter: Alter means that you initiate change.

* Change non-productive habits.

* Respectfully ask others to change their behaviour and be willing to do the same.

* Change the way you view a situation.

* Change the way you react to a situation.

Avoid: Avoid means steering clear of situations that can make you angry.

* Steer clear of people who make you upset.

* Steer clear of your ‘hot buttons.’

* Remove yourself from a stressful situation immediately.

Accept: Find learning, Seek higher purpose or Vent to a friend.

* When you feel so strongly regarding an issue you are unable to view it objectively.

* When there are warning signs for physical violence.

* When there is influence of drugs or mood-altering substances.

* When no amount of rational intervention appears to work.

* When there are signs of serious mental health.

Please call Australian Salesmasters on 02 9700 9333 to book your attendance. Looking forward to meeting with you.