* Have a good attitude. The preparation steps we discussed earlier should help you identify the positive things that will come out of this conflict. Try to focus on these things instead of the negative aspects of the conflict.
* Frame things positively.
* Create actionable items.
* Try to keep emotions out of your statements. State feelings and opinions in as objective a manner as possible. Label your thoughts as thoughts by starting sentences with, “I think…”
* Take a break when you need it.
* If you say, “I see where you’re coming from,” make sure you mean it. If you can’t see where they are coming from, ask them to tell you more. Often, sharing information can break down even the toughest person’s defenses.
* Invite the other person to step into your shoes. Tell them a story, outline consequences, and explain how you feel in an objective manner. Share as much information as you can |
